Refund policy
TOOC Guarantee that you'll be satisfied. If you are not, contact us immediately and we will offer Refund or Store Credit on items that are damaged or spoiled.
Quality control is our number one priority when it comes to your orders. We may ask that you provide proof of the damaged or spoiled products so we can verify this with our suppliers, pickers and packers.
We cannot accept returns or exchanges on any fresh food products. If an item was missing from your order but still on your invoice, or damaged during transport you can request a refund by emailing us at orders@theoriginalorganic.com.au.
Please read all product descriptions carefully. We do not offer refunds if you misread a product description.
Items advertised in our set boxes are not permanent and vary each week according to seasonal availability as per the product descriptions. We cannot offer any refunds on this basis.